Client Agrees to the Following:

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Courses:

Use of Courses: All courses and content are the property of Susy Quental and The Q Concept. Course materials are for personal use only. Any other use requires written permission from Susy Quental and The Q Concept. The materials are for the sole use of registered individuals. As a registrant, you may view, read, and print materials for personal use, but sharing, publishing, or distributing the course, login details, recordings, links, or materials is prohibited. This policy applies from the time of registration, throughout the course, and after completion, withdrawal, or termination.

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Course Access: Only registered individuals have access to the course dashboard.

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Refunds for Courses: You may withdraw at any time. However, once logged in, no refunds will be provided.

Effective Period: Lifetime access is granted once the course is joined. However, access may be revoked if policies are abused.

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1:1 Coaching Services:

The services provided by Susy Quental are conducted via Zoom. 1:1 coaching is a partnership focused on helping clients achieve their personal development goals. Susy Quental will offer direct and honest guidance, and clients are encouraged to do the same. Coaching success depends on the client’s commitment and openness. If the client feels coaching isn't working, they should communicate this to the coach. Note that life coaching is not a substitute for counseling, psychotherapy, or mental health care and should not be used for diagnosis or treatment.

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Coaching Confidentiality: Susy Quental protects the privacy and confidentiality of all client communications. Coaching relationships will not be disclosed without the client’s vocal permission, unless required by law.

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Coaching Sessions: Clients agree to join Zoom at the scheduled time. Both parties will commit to starting and ending on time. If the client is more than 10 minutes late, the session is considered canceled, and the client will receive a 50% refund.

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Cancellations & Reschedules: Sessions must be canceled or rescheduled at least 12 hours in advance. If done later, the client will receive a 50% refund and must book a new session. Monthly package cancellations will be handled upon request. To cancel or reschedule, use the Calendly link or email susy.quental@susyquental.com.